Services and Links

Emergency & Health Services
Tourist Information
Local Help
Want to Volunteer ?



Report a Pothole

With over 5,000 kilometres of roads, cycleways, footpaths and verges in Shropshire, it isn’t possible for Shropshire Council to inspect all of the network all of the time. You can help them by reporting any maintenance problems you see.

It is important to provide accurate details of the problem, including:

  • what the problem is
  • where it is located
  • when you noticed the problem
  • your name and contact details

Please visit Shropshire Council website to report issues.

Local Help

Shropshire Cares – website has been put together to help people find information about care and health issues quickly and without too much fuss.

Older People Care services aims to help older and disabled people make their own decisions about where to live, and any support or care they need. It offers information about maintaining, adapting or improving your home; finding care or home help services; moving to retirement, sheltered or extra care housing, or to a care home; plus advice on paying for any of these. It is an independent service delivered by non-profit organisations, led by Elderly Accommodation Counsel (EAC).

Shropshire Rural Communities Charity (RCC) is an independent charity which has been supporting people and changing lives across Shropshire, Telford & Wrekin for over 50 years. They want Shropshire to be a great place for EVERYONE to live, no matter what challenges they may face and by developing and delivering projects and services for a wide cross section of Shropshire’s residents, they aim to improve quality of life and to strengthen communities across the county

Shropshire RCC Community Fuel Buying Scheme
Joining together with neighbours to buy heating oil makes sense for everyone. Customers get a better price, oil companies can organise deliveries more efficiently, and fewer tanker journeys reduces the negative environmental impact.

Shropshire RCC organises the largest bulk oil buying scheme in Shropshire and they have helped local people save many thousands of pounds since they started in September 2011.

They are now able to offer bulk LPG and cylinders to their members at a very competitive rate.


Bridgnorth Food Bank
Open every Monday (including Bank Holidays) from 10:30-12:30 but please note if you require assistance you have to be referred by one of the agencies they work with.

 Citizen’s Advice Shropshire
Citizens Advice Shropshire provides advice on many topics including debt, welfare benefits and housing. By doing so, they help thousands of people to solve their problems each year

Mobile Library – details of the Mobile Library service

Tourist Information

Shropshire Walking Shropshire has over 3,500 miles of rights of way. A quarter of the county is designated as the Shropshire Hills Area of Outstanding Natural Beauty, so our long distance routes run through some of the most beautiful and varied landscapes you will find anywhere in Britain. A land with wild borderland hills traversed by Offa’s Dyke to the rolling fields and deep gorges through which the Severn Way passes on its way to Bristol. But it’s not all long distance walks, we have some of the best circular walks in the Country.

Shropshire Riding Shropshire is blessed with over 600 miles of byways and bridleways, criss-crossing their way through the countryside. And what countryside! In the south we have the horse-friendly peaks of the Shropshire Hills Area of Outstanding Natural Beauty. In the north, a varied lowland of canals, rivers, meres and mosses giving way to the ancient hills of the Shropshire-Wales border. If you want to find out about the best places to walk, trot or canter, this is the site for you. That’s because they have packed it full of information, from where to ride to where to stay.

Shropshire Cycling All the cycle routes in Shropshire can be viewed on their interactive map, or you can download copies of leaflets showing routes across Shropshire. You can also pick up copies of their cycle leaflets at your local visitor information centre. – See more at:

Shropshire Tourism About Shropshire, Places to Stay, Things to Do, What’s On. The official Tourism website for Shropshire.

Emergency Services

what3words is now used by 80% emergency services in the UK and
has helped to locate nearly 4,000 incidents since it first started being
used. It can also be used to help us locate incidents more easily.

How what3words can help us #KnowExactlyWhere

NHS 111
NHS 111 is the free number to call when you have an urgent healthcare need. It directs you to the right local service, first time. It is available across the whole of England making it easier for you to access urgent healthcare services when you need medical help fast.

It is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones

When should you call it?

  • You need medical help fast, but it’s not a 999 emergency
  • You don’t know who to call for medical help or you don’t have a GP to call
  • You think you need to go to A&E or another NHS urgent care service but are not sure which one is most appropriate
  • You require health advice or reassurance about what to do next

When you call 111 you will be assessed by fully trained advisers who are supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms and give you the healthcare advice you need or direct you straightaway to the local service that can help you best.

If the NHS 111 team think you need an ambulance, they will send one immediately.


Shropshire Doctors Co-operative Ltd (Shropdoc) provides urgent medical services for patients when their own surgery is closed and whose needs cannot safely wait until the surgery is next open, i.e. evenings, weekends and bank holidays.

If you need urgent medical attention that will not wait until your own surgery is next open, call 08444 06 88 88.

For emergency Dental issues please phone 111

If your condition can not wait for 1½ hours this is likely to be an emergency Please dial 999 Eg: Choking, Chest Pain, Blacking out, Blood loss.

Brown Clee Medical Practice Ditton Surgery, Station Road, Ditton Priors, Shropshire, WV16 6SS. Tel: 01746 712672

Bridgnorth Medical Practice Northgate Health Centre, Northgate, Bridgnorth, Shropshire, WV16 4EN. Tel: 01746 767121

Highley Medical Centre Bridgnorth Road, Highley, Shropshire, WV16 6HG. Tel: 01746 861572

Much Wenlock and Cressage Medical Practice Kingsway Lodge, King Street, Much Wenlock, TF13 6BL. Tel: 01952 726011

Shrewsbury and Telford Hospitals  Links to maps and plans of the hospitals


Shropshire Fire and Rescue
Bridgnorth Fire Station, Innage Lane, WV16 4HL. Phone: 01743 260 200 – See more at:

WestMercia Logo 292x100

Police – Cleobury and Highley Team
Phone: 101
(In an emergency always call 999)

West Mercia is the fourth largest geographic police area in England and Wales. The force area is divided into five territorial policing areas, which match the boundaries of our local authorities.

While West Mercia is predominantly rural, it also contains some densely populated urban areas and many market towns. To ensure we strike the right balance between addressing national and local policing priorities, the force focuses its activities on three priority areas:

  • Serving
  • Protecting the public
  • Making the difference

West Midlands Ambulance Trust
The Trust serves a population of 5.6 million people covering an area of more than 5,000 square miles made up of Shropshire, Herefordshire, Worcestershire, Staffordshire, Warwickshire, Coventry, Birmingham and Black Country conurbation.

As the regions emergency ambulance service, they respond to around 3,000 ‘999’ calls each day. To manage that level of demand, they employ approximately 4,000 staff and operate from 16 new fleet preparation hubs across the region and a network of over 90 Community Ambulance Stations.

The trust provides the local NHS 111 service

Power Cut? Dial 105  To report a power cut in the UK dial free 105

Power locally is distributed by Western Power Distribution whose emergency number is 0800 6783 105

Helplines & Help Services

Spam TXT message?
Forward to 7726

If you receive a text message from a sender you are familiar with, or from a shortcode (a shortcode is usually 5 digits long but can be up to 8), reply ‘STOP’ to the telephone number or short code shown in the text message. This will inform the sender that you no longer wish to receive their text messages.

However, if the text message is from an unknown sender, or from a sender you are not familiar with, we recommend you don’t reply. Responding to the text will confirm that your number is active and might actually result in you receiving more messages, or even voice calls. Instead, you may report the text to your network operator.

To report a spam text forward the text to 7726.

You may get an automated response thanking you for the report and giving you further instructions if needed. You will not be charged for sending texts to 7726. An easy way to remember ‘7726′ is that they are the numbers on your telephone keypad that spell out the word ‘SPAM’.

Shropshire Rural Support Shropshire Rural Support helps people living in rural Shropshire by providing confidential support during periods of anxiety and stress, and with problems relating to their families and their businesses.

Shropshire Peer Counselling And Advocacy Service Providing independent advocacy, information, Befriending and peer counselling to people with disabilities over the age of 18 with any disability including multiple disabilities and complex needs. Offering short or long term help and support.

Whatever you’re going through, call free any time, from any phone on 116 123.

Round the clock, 24 hours a day, 365 days a year. If you need a response immediately, it’s best to call on the phone. This number is FREE to call. You don’t have to be suicidal to call.

Alternatively email


Talk to Frank
Freephone: 0300 123 6600

Narcotics Anonymous
UK Helpline: 0300 999 1212

Helpline: 0300 123 1110

Action on Addiction
Helpline: 0300 330 0659

Alcohol Concern


Drink Aware


Mind infoline: 0300 123 3393

The Mental Health Foundation

Depression Alliance
To request an information pack call 0845 123 23 20 from Mind

Depression UK

RETHINK Mental Illness
Tel: 0300 5000 927


NHS Choices – Help after rape and sexual assault

Rape Crisis
Helpline: 0808 802 9999 (12-2:30 and 7-9:30)

Victim Support
Supportline: 0808 168 9111
Victim Support

RASAC (Rape and Sexual Abuse Support Centre)
National Helpline: 0808 802 9999 (12-2.30 & 7-9.30)

The Survivors Trust The Survivors Trust (TST) is a UK-wide national umbrella agency for 135 specialist organisations for support for the impact of rape, sexual violence and childhood sexual abuse throughout the UK and Ireland. Our core aim is to empower survivors or rape, sexual violence or childhood sexual abuse through supporting and improving effective responses to survivors. Member organisations provide a range of direct services to survivors including counselling, support, helplines and advocacy services for women, men and children.

MPower – Support for Male Survivors of Abuse
Helpline: 0808 808 4321


The Miscarriage Association
The Miscarriage Association offers support to people who have lost a baby. They have a helpline (01924 200 799, Monday to Friday, 9am to 4pm) and an email address (, and can put you in touch with a support volunteer.


Cruse Bereavement Care
Helpline: 0808 808 1677

Cruse Bereavement Care helps people understand their grief and cope with their loss.

Face-to-face and group support is delivered by trained bereavement volunteers across England, Wales and Northern Ireland.


Marie Stopes UK
Making a decision to terminate a pregnancy can be very difficult and complex. Marie Stopes United Kingdom offers counselling to all its clients, whether their treatment is on the NHS or private. Marie Stopes offers counselling before, during and after treatment – for as many sessions as you need.


National Domestic Abuse Helpline
Helpline: 0808 2000 247
Refuge is an independent, specialist charity that supports women fleeing domestic abuse and other forms of gender-based violence.

Men’s Advice Line
Telephone: 0808 801 0327
Men’s Advice Line is a confidential helpline for any man experiencing domestic violence and abuse from a partner or ex-partner run by Respect.

Mankind Initiative
Telephone: 01823 334244
Mankind operates a confidential helpline for all men across the UK suffering from domestic violence or domestic abuse by their current or former wife or partner (including same-sex partner).

Broken Rainbow
Broken Rainbow provides support to lesbian, gay, bisexual and transgender people experiencing domestic violence.

Anyone who needs confidential help with their own abusive behaviour can contact Respect on their free helpline on 0808 802 4040.

Financial Issues

Bankruptcy – Citizens Advice

Debt problems – Citizen Advice

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